Relationship building is our calling card.

29 years ago when we were working out of the two bay garage of our founders David and Rachel Duff’s  home in Pinch, West Virginia we set out to share the SERVPRO story.  A representative of SERVPRO of North Kanawha Valley (usually David himself) would visit the office of every insurance agent in our area every month. We would also reach out to adjusters, property managers and owners of any businesses that would give us 5 to 10 minutes to share who we were and how we could help in the event of an unfortunate water, or fire damage situation. In that day we did a lot of lunch and learns for agencies, took folks to dinner, and generally did whatever we could to establish relationships so when something happened that called for our services we were the first ones that came to mind. We still practice that same relationship marketing today only on a much grander scale with 3-4 marketing representatives visiting over 1,4oo businesses, as well as doing some old fashioned cold calling. This does not take into effect all the events such as chamber events, tradeshows and Expo’s such as the West Virginia Construction and Design EXPO that  Blackwell and Company created this video for.

Please check out the following link to the  2016 West Virginia Floods so you can see the work behind the referral mentioned in this video. The work shown here helped bring communities back from utter devastation and gave hope where there was none. We are so thankful for our friends that recommend us to others in need.