Recent Posts

SERVPRO of North Kanawha Valley & Teays Valley's, Premier Fire Restoration Provider

11/28/2022 (Permalink)

Apartment Fire Apartment Fire

There have been several recent fires locally in the Kanawha - Putnam areas. It is a very emotional time as a homeowner or a business owner after a fire has occurred. Fear, uncertainty, stress and doubt about the future of the property can be overwhelming for the property or business owner. Fortunately, your local SERVPRO® of North Kanawha Valley & Teays Valley has been the premier fire restoration professionals serving this area for over 28 years.

The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and belongings. SERVPRO® is available 24 hours/ 365 days a year to help you regain control quickly. Our 1-4-8 Service Response Guidelines can help prevent fire damage from creating long-term problems. SERVPRO® professionals provide mitigation services ranging from fire, smoke and soot removal to contents claim inventory and documentation restoration services.

What you can do until help arrives

· Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.

· Place clean towels or old lines on rugs and high traffic areas and upholstery.

· Coat chrome faucets, trim, and appliances with petroleum jelly or oil.

· Place aluminum foil or wood blocks between furniture legs and wet carpet.

· Do not wash any walls or painted surfaces.

· Do not shampoo carpet or upholstery.

· Do not clean any electrical equipment.

· Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.

Sump Pump Maintenance

10/25/2022 (Permalink)

Sump pump Sump pump

Here at SERVPRO of North Kanawha and Teays Valley we see flooding due to sump pump failures a lot. We wanted to share some maintance tips to help you notice if something is wrong with your pump.

1.) Know the age of your sump pump. Pumps that are older than seven years tend to have more problems.
2.) Periodically check if your sump pump is still working. Double-check to make sure it is connected to a power source and pour water into a sump pump. Watch how the pump runs and listen for any noises that you may hear.
3.) Know the signs of your sump pump having a problem. If you encounter your sump pump making strange noises, turning off and on when it should be running, and if you see an oil leak call an expert to check it.
4.) Clean your pump regularly. Turn off the pump and make sure no water will be draining into it. Rinse the pump, scrape off caked-up debris, and use a wet vac to clean out the sump pump. Once the pump is dry, reattach it to the power source and plug it back in.

Candle Safety

10/10/2022 (Permalink)

Candle and leaves with a SERVPRO logo Candle and leaves with a SERVPRO logo

Spooky season is upon us, and we know how excited everyone is to carve pumpkins and decorate their homes. Here at SERVPRO we love a good pumpkin spice candle so here are a few fire safety tips to keep you safe this fall. Use caution when using candles. When using a candle never leave it unattended, and keep it in a spot away from curtains or furniture. Place your candle some where it won't easily be knocked over and always remember to trim the wick of your candle. Trimming the wick of your candle can keep the flame lower when you light the candle again. If you are using real candles in your jack-o-lanterns try to keep a safe distance from combustible items such as cornstalks and fabric.

Graffiti and Vandalism Cleanup

9/26/2022 (Permalink)

Graffiti on a building Graffiti on a building

Here at SERVPRO of North Kanawha and Teays Valley, we know how upsetting graffiti and vandalism can be. The last thing you want is the outside of your business to be covered in spray paint and drawings. Graffiti and vandalism can range from minor pranks to malicious destruction of property. We can clean graffiti off more than just exterior walls. We can also remove it from driveways, asphalt, metals, glass, and plastic. Often simple acts of vandalism, like a broken window, can cause water and mold damage if not addressed quickly. Here are some services our highly trained technicians can offer.

  • General cleaning and graffiti removal
  • Brick, stone, and concrete cleaning
  • Odor removal and deodorization
  • Debris removal
  • Water damage restoration
  • Fire damage restoration
  • Mold damage restoration
  • Contents cleaning

More to Us Behind the Scenes.

9/26/2022 (Permalink)


You may know us as the Fire and Water Cleanup and Restoration Company. But did you know that there are over 20 services that we can provide to a home or business owner. Our team at SERVPRO® of North Kanawha Valley & Teays Valley is always ready to help you at a moment’s notice 24/7/365.  A few of the other services that we provide include…

  • Mold Mitigation
  • Document Restoration
  • Duct Cleaning
  • Deodorization                  
  • Reconstruction
  • Vandalism Cleanup
  • Forensic Remediation
  • Storm Response
  • Tarping and Board ups 

Our team here at SERVPRO® of North Kanawha Valley & Teays Valley can help you with whatever disaster that you may have. We have been in the Kanawha Valley and surrounding areas for nearly 30 years, locally owned and operated, and ready to serve you.

Whether you are a homeowner, business owner, property manager, or first responder we are here for you. There is no disaster that is too large or too small that we can't handle. From our trained and uniformed crews to our professional restoration consultants, and our SERVPRO® Ready App that is in the palm of your hand, the cleanup team at SERVPRO® of North Kanawha Valley & Teays Valley is here to help make your disaster, “Like it never even happened." For more information on how we can help you be prepared or for a consultation please call us at 304-755-9510.

Identifying Types of Water

8/2/2022 (Permalink)

Carpet wet from water getting inside the house

When water damage occurs SERVPRO has three categories of water. The three types of water are clean, gray, and black. We determine the classification of the water during the inspection of your property. What are the differences between the categories?

  1. Clean water

  Clean water is water that has never been contaminated. Clean water typically comes from a hot water tank or appliances. Clean water is not an immediate threat to your health. Clean water is generally safe for you to do some fast water removing methods such as mopping up water or using towels to clean up.

  1. Gray water

   Gray water is contaminated wastewater. Gray water usually comes from bathtubs, showers, washing machines, dishwashers, or sinks. Wear protective gear such as rubber gloves and boots when cleaning up gray water. Keep children and pets away from the flooded area. Clean-up must begin immediately; gray water can turn to black water in as little as 48 hours.

  1. Black water

    Black water is highly contaminated water. Black water comes from storm flooding, flushing toilets, and sewage is considered black water. This can be dangerous being in contact with. If you do experience black water stay away from flooded areas.

If you, unfortunately, experience any of these types of water types we at SERVPRO of North Kanawha and Teays Valley are here to help. Our teams are highly trained in water restoration and how to properly clean all types of water.

A Storm is a-Brewin'

7/29/2022 (Permalink)

Flood sign in high water.

It's that time of year in West Virginia. Summer storms that inevitably cause flooding along the valley are something we are all very familiar with. Being stuck in the holler because your car, unfortunately, does not have boat capabilities is frustrating and can be dangerous. Remember turn around, don’t drown. It does not take much water to float your vehicle.

Being prepared for the summer storms brewing will help you and your family stay safe and comfortable during a possible flood event. Here are a few ways you can be prepared:

-Have enough drinking water stocked up. One gallon per family member per day that you are preparing for should be sufficient.

-Prepare for power outages with things like flashlights and lanterns. 

-Keep extra blankets in storage. You never know what will happen during an extreme winter storm, and the last thing you want is to be cold or wet.

-Stock up on non-perishable foods.

-Last but not least, get some board games and puzzles for the family. You could be stuck in the house for a few days, and it could get boring!

Fast Is As Slow As We Go

7/11/2022 (Permalink)

Fast is as slow as we go written on the wall.

Here at SERVPRO of North Kanawha and Teays Valley one of our goals is to get your property back to preloss conditions as quickly as we can. We know when you experience a loss in your home or business it is stressful, and we want you to know we are here to help. Our technicians are highly trained, and they are prepared for any size disaster. SERVPRO trains our technicians in mold mitigation, and fire and water restoration. With their training, our crews know what equipment to use and how to get your property back in order. We pride ourselves here at SERVPRO of North Kanawha and Teays Valley on the hard work of our team members and their ability to collaborate to make your property look “Like it never even happened” the fastest we can.

Our Franchise

7/11/2022 (Permalink)


One thing we pride ourselves on here at SERVPRO North Kanawha and Teays Valley is giving our all to our customers on every job we do. We want to show you guys how serious we are about helping to our full extent and making sure our employees have the correct training. All our staff here at SERVPRO go through initial and ongoing training at our SERVPRO corporate training facility. We strive to be the very best for our customers. Our employees have certifications and training ranging from OSHA's 30-hour general and construction training to odor control technician. Our employees are highly trained and ready to make your property look, "Like it never even happened."

IICRC Certified

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has been providing the highest quality certifications in this industry. We have been a part of the IICRC for over five years. Our professionals are constantly studying restoration and cleaning courses and upholding the IICRC standards.

Committed to Our Community

SERVPRO of North Kanawha and Teays Valley is locally owned and operated. Most of our team has grown up in this community. Our franchise has invested in helping our community when we are needed. We have volunteered for a variety of organizations, including the Central West Virginia Chapter of the American Red Cross and others.

Safety is the name; grilling is the game.

7/11/2022 (Permalink)

Grill Safety written over a back ground of steaks grilling

The smell of hot dogs and hamburgers on the grill; family spending time together; pool parties; music playing; all of these are things that make summer fantastic. If you are planning on having a family BBQ or even just grilling for yourself, it is a good idea to be aware of grill safety. While we, SERVPRO of North Kanawha Valley, would be happy to help if fire damage did occur, we would like to share some tips to help you out this summer season.

For the grill masters and BBQ legends:

  1. If you are using a grill, be sure that it isn’t defective in any way. Always check for propane leaks, and if you’re using charcoal, make sure there are no holes rusted into the grill.
  1. Always make sure your grill is on a flat surface. If it isn’t stable, it may fall, causing fire damage.
  1. When using a charcoal grill, let the starter fluid soak into the coals for a minute before igniting them to allow the explosive vapors time to dissipate.
  1. If you are grilling using an electric grill, never use lighter fluid or other combustible materials.
  1. Although a shady spot may seem nice to grill under, do not use grills close to the house or any other structures where they have the potential to catch on fire.