What our Customers say...


Mark and Mike were excellent and very helpful. The job was done quickly and they always made sure that they kept our needs in mind so we could continue to have our church services amidst the cleanup. SERVPRO was great to deal with and will always be my first call when I’m ever in need.

SERVPRO done a water damage job for me on my floors, they looked so good I had them to do more floors and also had them redo my bathroom installing a bigger shower .. best decision I ever made. Thanks to everyone that participated in our journey they were great includes Justin, Scott, Zack, Darryl, Caleb, Olivia, Tim and Sherri.

I want to take the time and opportunity to let you know what an outstanding job Gary and various members of his crew did. My house was a wreck, yet he came in and calmly assessed the situation, put together the plan, and did the work. He is young to have such maturity and A great work ethic. He was always professional yet friendly at the same time. I was truly impressed with him and wanted to take the time to let you know what a great person and employee he is.

Being a commercial property owner, as well as owning a couple residential homes in different states.  No matter where I need SERVPRO I have them available.  They are currently working in my home in Florida.  They always do a great job. 

I call and requested a quote to have my ducts cleaned.  I was quickly given a quote and was able to schedule right away.  They did a fantastic job cleaning the duct work in my home. 

Every time that we have had to use them they have done a great job. 

Can not praise Jason and Tim enough!  They were great and did a wonderful job. 

Jason and his helper were very professional and quick.  Easy to joke around with.  They were great!

They are amazing.  Fast, courteous, and hardworking.  I was impressed with their professionalism. 

Over communicated, no surprise!  Kudos to John & Sherri for their communication with us. 

I have had to call SERVPRO on numerous occasions unfortunately.  However, they never seem to disappoint.  They are always responsive, quick, courteous and always explain the process each time that they arrive.  Never will I ever hesitate to call SERVPRO anytime that I am in need of their services.  Thank You!    

Very impressed with Brittany and her helper.  Brittany was very personable. 

Absolutely Great!!  10++

Kudos to Brittany, John, John, and Mark.  You made this scary situation better and we appreciate all that you did.  Thank you so much.  Everything looks great. 

Very pleased with everyone.  Jason, Jonathan, Mark and their helpers were all very professional and nice.  Your owners should be very proud. 

Jason and his helper were very nice and polite.  I can't say enough good things about them. 

Very pleased with the work that Jason & Brittany did.  Great Job!

SERVPRO of North Kanawha & Teays Valley, WV is top rate and I highly recommend the company. After over a year of dealing with a mold/mildew issue I’m happy that I found SERVPRO, specifically Louie Moore. Louie’s depth of knowledge in water damage problems is impressive! I’ve spent a tremendous amount of time researching and talking to home service and remediation professionals about the problem, so my recommendation comes from extensive experience with trying to uncover the source of the problem and considerable awareness of moisture issues and remediation options.



Thank You,

It has been a pleasure to work with the company.  I have met John, Mark and Kris they are especially stellar employees.  All are pleasant, knowledgeable, straight forward, thorough and helpful.  Mark and Kris were here for an extended period of time twice, in less than a week, taking care of water issues.  They are stellar employees.  I was so thankful they were the ones responding to the unfortunate second call. 

If anyone ever asks, I will recommend your business.

Have a great weekend.


Absolutely Excellent Service!  Brian the construction manager immediately put all my worries to rest.  They sent a crew out that was led by Dylan and he provided the utmost outstanding leadership and my home was mitigated entirely in one day with the assistance of James. 

Sherry from the office called and made sure that all the information provided to her was correct and it was.  I had a really bad experience with a previous mitigation company and SERVPRO came in and performed like soldiers and turned the whole situation around and everything is back in order.

I give them 5 stars!!!!!!!

This was a great team SERVPRO sent in. They were prompt and knowledgeable. He answered all my questions and even took my calls after hours. Brian's team was great, we would gladly have them back.

Dear, Mr. Moore, 

We would like to take this opportunity to thank you, Jason Vinyard, David, and the additional workers who came to our home during the week of February 19, 2018.  We also wish to thank Sherry Arthur for her prompt assistance in scheduling our restorations. Everyone was very courteous and knowledgeable about out home sewer situation.  It was a very stressful situation for our family and we were impressed with everyone's professionalism.  We were relieved when things began to return to normal at our house.  Everyone from SERVPRO went the extra mile to help us.

If we would ever need this type of assistance again, we will be sure to contact SERVPRO.

Thank you very much,



These guys are the best. One phone call and they came late at night, worked through most of the night to get started on a very major project involving severe water damage. They worked with our insurance company to make sure we got the best value for what insurance would pay. Very impressive.

I received a call today from a client of ours that had some recent water damage to her home and your guys recently did some work for her.  She called me on several things but mentioned how pleased she was with the work SERVPRO had performed.  I thought you should know this and hopefully, you'll share her comments with the folks who performed the work.  I am sure you hear when things don't go as planned but need to also hear when things are done as they should be.  

Thanks for taking such good care of our clients.

you have some well-mannered employees working for your company. The two guys that came out to the job last Saturday also came to the Hale St job, and they are both hard workers, and they are both extremely respectful of me. The two supervisor level employees that have worked with me on these jobs were also very easy to work with and helpful. I have a lot of properties that I manage and this place will drive me crazy some days! So I like to keep it light, and not be so serious all the time and your guys just took it in stride and I liked that. Often people are difficult to work with, so it’s been refreshing working with your company. I just thought you may like to know that, because it will certainly play a big part in determining who I call when something else comes up at one of my properties.

We had a couch that had been in an apartment of heavy smoker's odor for a year's time. We took a shot at SERVPRO. AMAZING RESULTS!!!
I can't say enough about the service they provide! Great people and great service!

The Town of Clendenin suffered the worst flood disaster in its 112 year history.  When I was able to get back into my office 2 days later I discovered there had been 4 feet of water in my office and 5 feet of water in our Recreation Center.  We needed immediate help so I called Tim McDaniel at SERVPRO and he was here the very next morning to access the damage and had his crews working the next day.  Tim and his crew from SERVPRO was very professional and hardworking and if not for SERVPRO, we would not have been able to start serving the citizens of Clendenin as as quickly as we did.  If we ever suffer another disaster in the future, I will not hesitate to call SERVPRO.

Gary Bledsoe

Mayor, Town of Clendenin 

All of your guys have been so helpful and it was so nice to call and have SERVPRO come to our rescue, once again!

Thanks, Jan

I cannot believe what a phenomenal job you did cleaning up the schools in Nicholas County after the June 2016 floods. Amazing job!

We had a Kitchen fire at our home in St. Albans, WV. We thought it would be a total loss, there was smoke damage to the entire house. No way, no how SERVPRO could pull this off. I Never would have believed it if I hadn't experienced it. .....Thanks SERVPRO!

You all are so wonderful!! My family had a fire a couple of years ago due to the "spontaneous combustion" of my microwave. The whole process was a lot less painful than it would have been because of SERVPRO and Tim McDaniel. Granted there were still frustrating times, but on the whole looking back, you guys were great!!!

Everyone was very professional. They cleaned up great at the completion of the job. They were Phenomenal!

I listed my house on Wednesday, and the contract came through on Thursday. That wouldn't have happened without the great service of your crews!

They hand cleaned and sanitized every memento and toy in my sons room. I could not believe that your crews were as meticulous and thorough as that! SERVPRO made a bad situation less traumatic.

I cannot believe those stains came out! The last cleaning company we used could not remove them.

You guys were AMAZING! We were overwhelmed by the amount of storm damage to our community. You folks stepped in and took charge of the situation. We couldn't have done it without SERVPRO'S help.

We have used SERVPRO for the last two years on multiple losses, and you have always been right there for us when we need you. Thanks for your quick response! We are really glad we have partnered with SERVPRO for our cleanup needs.

You guys are THE best! I can't thank you enough for taking care of my properties. No matter what kind of emergency I have, you come through for me. I never want to have to call you, but I'm glad your there when I have to. SERVPRO has helped me through water damages, fire damages, and deodorization problems in many of my properties and each time they have gone above and beyond my expectations.

I am usually very nervous about having strangers in my house, but your employees made me feel very comfortable. Everyone was so polite and you could feel that they genuinely cared. Thanks SERVPRO for cleaning up my mess.

We were privileged to get the “girl power team of Missy, Susan and Jazz. They explained what they were doing and we understood the process to get us back to normal. I KNOW customer service, and these fine ladies treated my home as if it were their own. They were very nice, courteous, careful and just generally wonderful people.They went above and beyond in every way. I am so very grateful for their efforts, AND I am glad to have a cleaner bedroom and bathroom too.THANK YOU “girl power team!

Just got my oil painting back from you today. I can't tell you how much I appreciate you guys not giving up on getting it in the hands of the right person and carefully shipping it halfway across the country without a scratch. It even came back in its original frame - which I actually thought we pulled off the day of the fire. So imagine my surprise when I picked it up today and it's ready to hang!! It looks amazing! Thank you all for the excellent service you provide.