West Virginia VOAD Conference

10/9/2024 (Permalink)

SERVPRO of North Kanawha Valley and Teays Valley was pleased to sponsor the 2024 WV VOAD conference.

"Throughout our history of natural disasters, West Virginians have learned to be resilient. Perhaps our friendly nature makes partnering during times of great difficulty so easy for West Virginians- Mountaineers are never afraid to lend a hand." -Adola Miller, Executive Director WV VOAD

These words ring so true! When we were asked to be a sponsor and have an exhibit at the West Virginia VOAD Conference that ran September 24th thru September 25th this year we were a little hesitant. At first, we wondered if we really belonged there.

The back story is this: WV VOAD is an acronym for West Virginia Voluntary Organizations Active in Disasters. WV VOAD collaborates with local, regional, and national partners to coordinate disaster relief, response, and recovery efforts in times of disaster. Find more at their website here https://www.wvvoad.org/about-us.

So why would an entity such as SERVPRO of North Kanawha Valley and Teays Valley team up with a non-profit like WV VOAD?........ ; bottom line; PEOPLE.

SERVPRO®, WV VOAD, along with their partners are all about helping people recover from disasters. Some families do not have the resources, or physical capabilities to restore their property on their own after a disaster. This is where these non-profit organizations come into play. They can facilitate relief in many ways; one would be pairing people up with other agencies that can perform task like temporary housing, medical assistance, bridge building, counseling, and countless other services: services someone like SERVPRO does not offer.

Through the years we have worked around agencies like WV VOAD during disasters, but we may not have fully understood what all services they offered. During the conference we were able to network with various relief agency personnel and hear firsthand how they were able to meet people’s needs during some very tragic and trying times. Now, when we see a need for a service that we do not offer we know who to call to get these families the assistance they so desperately need. We now understand better how to help and steer our customers in the right direction thus helping in all facets of recovery.

SERVPRO of North Kanawha Valley has a rich history of supporting our communities by giving of our time, talents and finances to those in need over our 34 years of existence and this conference has confirmed to us that we need to continue to support agencies like WV VOAD so we can all share in helping our fellow humans during their time of need.

If you would like to learn more about how you can help, and what services are offered at WV VOAD please visit the resource section of their website by following this link  https://www.wvvoad.org/resource-center

SERVPRO Storm Response

10/2/2024 (Permalink)

Our crews and equipment are currently deployed to our sister franchise in Johnson City, Tennessee to assist with Hurricane Helene restoration efforts.

SERVPRO® is always Here to Help® communities recover after major storms or natural disasters, such as hurricanes, floods, and tornadoes. Our storm response teams are trained to handle large-scale restoration and cleanup efforts. In the following paragraphs we will share some of our storm response services.

SERVPRO has a network of franchises across the U.S. and Canada which allows us to deploy teams quickly to affected areas. This rapid mobilization is crucial after storms, as quick action can prevent further damage, such as mold growth in water-damaged properties. SERVPRO Team Lindsay, with its 5 franchises, can single handedly cover a vast area of West Virginia, Tennessee, Virginia and their surrounding states. As an example, Our West Virginia franchises were able to send crews and equipment immediately to assist our Johnson City, Tennessee franchises during the Hurricane Helene recovery.

Flooding is one of the most common issues after a storm. Our SERVPRO franchises provide water extraction and removal services, drying and dehumidification to prevent secondary issues and restoration of water-damaged structures.

Wind damage restoration for storms like hurricanes and tornadoes are another service we offer. SERVPRO helps repair wind-related damage by performing task such as roof tarping, board-up services to secure damaged properties, reconstruction of roofs, windows and other structural elements, as well as debris removal.

Water left behind by storms can lead to secondary issues such as mold growth, which, if left untreated can be extremely dangerous. SERVPRO's teams use professional-grade dehumidifiers and air movers, complete and thorough cleaning of contaminated areas, and antimicrobial treatments to prevent further mold growth.

Occasionally, storms can lead to electrical fires or lightning strikes. SERVPRO’s fire response services include smoke and soot removal, deep cleaning, deodorization and air purification as well as structural repairs.

 In addition to residential properties, SERVPRO also offers storm recovery services for commercial properties, ensuring that businesses can quickly return to operations by mitigating property damage and reducing downtime. Statistics show that over 50 % of businesses do not reopen after a disaster. Having SERVPRO professionals respond quickly to start mitigating storm damage at your property increases your chances of recovery

As we have stated in other blogs, SERVPRO will work with your insurance company to help ease the claims process. We offer detailed documentation of damage and repair efforts to assist property owners with insurance claims. We are especially knowledgeable with handling FEMA National Flood Insurance claims.

One key advantage of SERVPRO's storm response is our 24/7/365 availability. Given the unpredictable nature of storms, we provide immediate help, regardless of the time of day. If you would like more detailed information on any of these services, or help with anything specific regarding SERVPRO's catastrophic storm response, please feel free to reach out to us at 304-755-9510

Water Damage Restoration: Why SERVPRO is Your Best Choice

10/1/2024 (Permalink)

Water extraction is just one of the processes SERVPRO uses during the water damage restoration project.

Water damage can strike at any moment—be it a burst pipe, severe storm, or a simple appliance failure. When disaster strikes, the clock is ticking. Acting quickly is crucial to prevent further damage and mold growth. That’s where professional water damage restoration comes in, and among the many options available, SERVPRO® stands out as the best choice for homeowners and businesses alike.

Understanding Water Damage Restoration

Water damage restoration is a comprehensive process that involves assessing the damage, removing excess water, drying out affected areas, and restoring your property to its original state. The restoration process typically includes several key steps:

1. Assessment and Inspection: Professionals evaluate the extent of the damage, identify the source of the water, and determine the best course of action.

2. Water Removal: High-powered pumps and vacuums are used to remove standing water quickly and efficiently.

3. Drying and Dehumidification: Specialized equipment, such as air movers and dehumidifiers, are employed to eliminate moisture from walls, floors, and furniture.

4. Cleaning and Sanitizing: All affected areas are cleaned and disinfected to prevent mold growth and ensure a healthy environment.

5. Restoration: This final step involves repairing or replacing damaged materials, such as drywall, flooring, and cabinetry.

Why Choose SERVPRO?

When it comes to water damage restoration, SERVPRO has built a reputation for excellence. Here are several reasons why they are the best choice for your restoration needs:

1. Rapid Response Time

When you’re dealing with water damage, every minute counts. SERVPRO understands this urgency and offers 24/7 emergency services. Their team is always ready to respond quickly, helping to minimize damage and reduce restoration costs.

2. Expertise and Experience

With years of experience in the industry, SERVPRO’s trained professionals know exactly how to handle various types of water damage. They are equipped with the latest technology and techniques to effectively manage any situation, ensuring thorough and efficient restoration.

3. Comprehensive Services

SERVPRO doesn’t just stop at water removal. Their comprehensive approach means they can handle every aspect of the restoration process—from cleanup and dehumidification to repairs and reconstruction. This one-stop service reduces the stress and hassle for homeowners.

4. Advanced Equipment

SERVPRO utilizes state-of-the-art equipment designed to detect moisture and remove it effectively. Their industrial-grade tools ensure that your property is thoroughly dried and restored, preventing future issues like mold growth.

5. Insurance Coordination

Navigating insurance claims can be daunting, especially during a crisis. SERVPRO can assist with this process, working directly with your insurance company to ensure you receive the coverage you deserve.

6. Commitment to Customer Satisfaction

Customer service is a cornerstone of SERVPRO’s mission. Their team is dedicated to providing exceptional service and support throughout the restoration process. They take the time to communicate with you, ensuring you’re informed every step of the way.

7. Local Knowledge and Community Support

As a trusted name in water damage restoration,  SERVPRO franchises are locally owned and operated. This means they understand the unique challenges faced by homeowners in their community and are committed to helping their neighbors recover quickly and effectively.

Final Thoughts

Water damage can be overwhelming, but it doesn’t have to be. Choosing SERVPRO for your water damage restoration needs ensures that you’re getting a team of dedicated professionals ready to restore your property swiftly and effectively. Their commitment to excellence, advanced techniques, and compassionate customer service make them the best choice when disaster strikes.

If you find yourself in a water emergency, don’t hesitate to reach out to us at 304-755-9510. Our team is ready to help you get back on your feet and restore your home to its former glory. Remember, with SERVPRO, you’re not just restoring your property; you’re also restoring your peace of mind.

Christmas Storm of 2022

10/31/2023 (Permalink)

News paper with winter storm headline

In December of 2022 part of the country was affected by a large winter storm. West Virginia declared a state of emergency, and temperatures we in the negatives. With temperatures so cold many residents in the state were faced with bursting pipes due to water freezing in them. When the temperature gets cold it is recommended to keep a slow drip on faucets to keep water moving. It is recommended by professionals that any water lines on an exterior wall should be insulated to help keep them from freezing. Another step is to insulate the walls and the attic, keeping those areas in the home warmer to help prevent frozen pipes. When winter comes frozen pipes are chance, and if you do have a pipe burst SERVPRO is always here to help.

Hospice Golf Tounament

10/20/2023 (Permalink)

Our day started out a little foggy at The 13th annual Keith Stonestreet Golf Outing to benefit Hospicecare of West Virginia, but turned out to be a pi

SERVPRO of North Kanawha Valley and SERVPRO of Teays Valley had a wonderful time hanging out with all the golfers, Hospice staff and volunteers for the The 13th annual Keith Stonestreet Golf Outing to benefit Hospicecare on September 7th and 8th. 

The Thursday evening before the tournament  we had the pleasure of attending a reception featuring   Rich Lerner, Golf Channel PGA Tour Host and Announcer at Edgewood Country Club. His challenging words motivated the crowd to give back to their communities and be there for those in need. He also had so many great stories of his days covering the PGA Tour. 

The next day we set up our tent on hole 10 at Edgewood golf course and we were able to interact with all the golfers as they teed off on hole 10 to try to win $50,000 for a hole-in-one! unfortunately no one won, although two participants hit the pin only to have their ball bounce off and back on to the green.

SERVPRO was able to give out Ball markers and a few other items to the participants who were very grateful.

We at SERVPRO of North Kanawha Valley and SERVPRO of Teays Valley Loved giving back to the Hospice organization that does so much for our family and friends in the community.

Four P's in Pot

10/18/2023 (Permalink)

First Call Plumber! Second Call SERVPRO!

We are all guilty of flushing things down the toilet that do not belong. Whether it’s baby wipes or your kid seeing how many tissues they can fit into the toilet bowl, we have all seen the ups and downs of a toilet clog. It is encouraged that people stick to the “Four P’s” when it comes to what gets flushed: pee, poop, puke, and (toilet) paper. That leaves a lot of room for all of the things that do not belong in your Jon. Here’s a handy list of some things that could potentially clog your sewer pipes in your home or business…

1. Feminine products
2. Baby wipes—yes, even the ones they say are flushable.
3. Cooking grease/food
4. Dental floss
5. Q-Tips
6. Cotton balls
7. Pills – (also a potential environmental problem)
8. Tissues
9. Paper towels
10. Cigarette butts (Ha, Ha, we said butt)

Now that we have covered what not to flush… take a look at some of the odd things people have sent through the pipes…

1. Civil War Cannon Shell
2. A Training bra
3. A $70,000 diamond ring
4. False teeth
5. Money
6. Cell phones
7. A squirrel
8. Family pictures
9. A bag of sea shells
10. A wig

Check out this article at https://www.charmin.com/en-us/tips-and-articles/poop-puns-toilet-humor… just for poops & giggles

SERVPRO of North Kanawha Valley & Teays Valley's, Premier Fire Restoration Provider

11/28/2022 (Permalink)

Apartment Fire

There have been several recent fires locally in the Kanawha - Putnam areas. It is a very emotional time as a homeowner or a business owner after a fire has occurred. Fear, uncertainty, stress and doubt about the future of the property can be overwhelming for the property or business owner. Fortunately, your local SERVPRO® of North Kanawha Valley & Teays Valley has been the premier fire restoration professionals serving this area for over 28 years.

The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and belongings. SERVPRO® is available 24 hours/ 365 days a year to help you regain control quickly. Our 1-4-8 Service Response Guidelines can help prevent fire damage from creating long-term problems. SERVPRO® professionals provide mitigation services ranging from fire, smoke and soot removal to contents claim inventory and documentation restoration services.

What you can do until help arrives

· Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.

· Place clean towels or old lines on rugs and high traffic areas and upholstery.

· Coat chrome faucets, trim, and appliances with petroleum jelly or oil.

· Place aluminum foil or wood blocks between furniture legs and wet carpet.

· Do not wash any walls or painted surfaces.

· Do not shampoo carpet or upholstery.

· Do not clean any electrical equipment.

· Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.

Sump Pump Maintenance

10/25/2022 (Permalink)

Sump pump

Here at SERVPRO of North Kanawha and Teays Valley we see flooding due to sump pump failures a lot. We wanted to share some maintance tips to help you notice if something is wrong with your pump.

1.) Know the age of your sump pump. Pumps that are older than seven years tend to have more problems.
2.) Periodically check if your sump pump is still working. Double-check to make sure it is connected to a power source and pour water into a sump pump. Watch how the pump runs and listen for any noises that you may hear.
3.) Know the signs of your sump pump having a problem. If you encounter your sump pump making strange noises, turning off and on when it should be running, and if you see an oil leak call an expert to check it.
4.) Clean your pump regularly. Turn off the pump and make sure no water will be draining into it. Rinse the pump, scrape off caked-up debris, and use a wet vac to clean out the sump pump. Once the pump is dry, reattach it to the power source and plug it back in.

Candle Safety

10/10/2022 (Permalink)

Candle and leaves with a SERVPRO logo

Spooky season is upon us, and we know how excited everyone is to carve pumpkins and decorate their homes. Here at SERVPRO we love a good pumpkin spice candle so here are a few fire safety tips to keep you safe this fall. Use caution when using candles. When using a candle never leave it unattended, and keep it in a spot away from curtains or furniture. Place your candle some where it won't easily be knocked over and always remember to trim the wick of your candle. Trimming the wick of your candle can keep the flame lower when you light the candle again. If you are using real candles in your jack-o-lanterns try to keep a safe distance from combustible items such as cornstalks and fabric.

Graffiti and Vandalism Cleanup

9/26/2022 (Permalink)

Graffiti on a building

Here at SERVPRO of North Kanawha and Teays Valley, we know how upsetting graffiti and vandalism can be. The last thing you want is the outside of your business to be covered in spray paint and drawings. Graffiti and vandalism can range from minor pranks to malicious destruction of property. We can clean graffiti off more than just exterior walls. We can also remove it from driveways, asphalt, metals, glass, and plastic. Often simple acts of vandalism, like a broken window, can cause water and mold damage if not addressed quickly. Here are some services our highly trained technicians can offer.

• General cleaning and graffiti removal
• Brick, stone, and concrete cleaning
• Odor removal and deodorization
• Debris removal
• Water damage restoration
• Fire damage restoration
• Mold damage restoration
• Contents cleaning